Did your order arrive damaged? We're sorry, and we want to resolve it as quickly as possible. You can report your damaged order up to 7 days after receiving it. Follow the steps below to report the damage and request a replacement:

1. Send an email to webshop@hetanker.be with the message that your product is damaged. Please include your order number or include your pro forma invoice to expedite the follow-up process.
2. Please include photos of the inside of the original packaging clearly showing how the product was packaged.
3. Please attach photos of the outside of the packaging showing any damage to the packaging.
4. Please also send us a photo in which the label on the packaging is clearly legible.
5. Briefly describe the damage to the item.

You can also submit your complaint to the Consumer Ombudsman Service.
This autonomous public service acts as a single point of contact for disputes between consumers and businesses: https://consumentenombudsdienst.be/nl

In case of disputes of a cross-border nature, you can also rely on the European Union's Online Dispute Resolution platform: http://ec.europa.eu/odr